Refund Policy
Current availability
This policy applies to supported one-time purchases. Subscriptions are not offered. Test transactions do not create a real charge. Check the pricing page for current checkout availability.
Successful AI use and failed jobs
Credits consumed by successful AI generation are generally non-refundable because the generation service has been delivered. A failed generation restores its reserved credits or shared free allowance. A technical failure is not treated as a successful generation. This does not limit mandatory consumer rights or remedies for a defective or misdescribed service.
First purchase review
Contact us within 24 hours of your first purchase to request a review of the unused paid balance. Include the order ID, account email and reason. Any approved amount is based on unused purchased credits and the amount actually paid, subject to applicable law and Waffo’s refund obligations. This is a review process, not a guarantee that every request will be approved.
Payment problems
Report duplicate, unauthorized or incorrect charges promptly. Waffo, as the payment provider and merchant of record where applicable, may process required refunds or chargeback-related actions. A refund is complete only after the payment provider confirms it; bank processing times can vary. Contacting us does not remove your right to seek help from your payment provider.
Provider requests and statutory remedies
Waffo’s one-time-payment refund-ticket system accepts requests within 14 days after payment. That platform window does not mean every request is approved, and our voluntary first-purchase review remains 24 hours. Neither window removes mandatory rights for non-delivery, defective or misdescribed services, unauthorized charges or other legal remedies. Contact support even after those windows if such a problem occurs. Approved refunds return through the payment provider and corresponding credits are removed or reconciled. Approval, processing and completed refund are different states.
Subscriptions
No automatic renewal is active. Cancellation, renewal notice and unused subscription-credit terms will be published before any subscription is offered.
Contact and feedback
Email toneychan2025@gmail.com. Include a job or order ID where relevant; do not send card numbers, passwords or private keys.
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